Legal information
Last updated: 27 October 2026
Legal notice
Site publisher
Frédéric NEDELEC, 24, rue du Général de Gaulle, 68340 Riquewihr, France. Phone: +33 6 51 68 84 75. E-mail: [email protected]. SIRET number: 804 272 391 00025.
Publication director: Frédéric NEDELEC.
Activity
Rental of furnished holiday accommodation and guest rooms in Riquewihr. Registration numbers: Gîte L'Écrin 64BBV7, Gîte La Jouvence JJDQF4, L'Appartement G9RC5X; not required for the guest rooms L'Écureuil and Le Rouge-Gorge.
Website hosting
Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States (www.cloudflare.com).
Booking and payment
Bookings are managed with the Beds24 software; card payments are processed by Stripe, a licensed payment provider. The publisher does not store any card details.
Intellectual property
The texts, photos and videos on this site belong to Frédéric NEDELEC unless otherwise stated. Any reproduction without permission is prohibited.
Consumer mediation
If a dispute cannot be settled amicably, you may refer it free of charge to the consumer mediator: La Médiation Professionnelle (Société Médiation Professionnelle), Alteritae, 5, rue Salvaing, 12000 Rodez, France — request mediation online.
General rental terms
These terms apply to every booking made on this site. They are included in the rental agreement sent by e-mail to each guest.
1. Booking
The booking is confirmed once the guest has accepted these terms and the payment set out in article 3 has been received. The rental agreement, made out in the guest's name, is then sent by e-mail; online acceptance counts as a signature.
2. Prices
Prices are shown in euros and include all charges: tourist tax, bed linen and towels. End-of-stay cleaning is offered as an option for €50 if the guest would rather not do it; the owner always takes care of washing bed linen and towels. Tourist parking is not included. No booking fee or payment-method surcharge is added to the price shown.
3. Payment
- 30% of the price when you book, by card or bank transfer;
- the balance 14 days before arrival, charged automatically to the card used or paid by bank transfer;
- for a booking made less than 14 days before arrival, the full price of the stay at booking.
By bank transfer, the booking is only confirmed once the deposit is received; the dates are held for 48 hours while awaiting the transfer, then released for sale. A balance unpaid when due counts as cancellation by the guest if two reminders, sent 3 days apart, remain unanswered 7 days after the due date. No security deposit is required.
4. Cancellation by the guest
| Cancellation date | Refund of amounts paid |
|---|---|
| 30 days or more before arrival | 100% |
| 29 to 14 days before arrival | 50% |
| Less than 14 days before arrival, or no-show | None |
Cancellation is made online, via the “Manage my booking” link in the confirmation e-mail, or by e-mail. The refund is paid within 14 days to the payment method used, with no fees deducted. An interrupted or shortened stay is not refunded. The guest may take out cancellation insurance of their choice.
4a. Change of dates
Up to 14 days before the original arrival date, the guest may change dates free of charge, using the same link, if the new dates are available. The price of the new dates applies; amounts already paid are carried over, and the difference is paid in addition or refunded. If the booking is later cancelled, the scale above is calculated from the original arrival date.
5. Cancellation by the owner
The owner refunds all amounts paid within 14 days, without prejudice to any damages the guest may claim. If one is free on the same dates, the owner offers another of his rentals.
6. Right of withdrawal
In accordance with article L221-28, 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation services provided on a specific date. Only the cancellation terms above apply.
7. Your stay
- Self check-in from 3 pm, check-out by 10 am; a late check-out without agreement is charged €75 per half day.
- Minimum stay as shown when booking (currently 2 nights); the maximum occupancy shown on each page must be respected.
- The check-in and check-out dates offered take account of the days when the accommodation is prepared between stays: the calendar only shows possible dates.
- Non-smoking accommodation, no pets, no subletting.
- The accommodation must be left clean unless the cleaning option was chosen; otherwise cleaning is charged €50.
- Any damage is invoiced on the basis of a quote or invoice within 15 days of departure.
8. Insurance and police registration form
The guest checks that their home insurance covers holiday rentals, or takes out insurance for the duration of the stay. Every guest of foreign nationality fills in the police registration form (fiche individuelle de police) required by article R814-1 et seq. of the French code on the entry and residence of foreign nationals (CESEDA).
9. Complaints and disputes
Complaints should be sent by e-mail to [email protected], preferably during the stay. Failing an amicable settlement, the guest may refer the matter free of charge to the consumer mediator named in the legal notice. These terms are governed by French law.
Privacy policy
This page explains which personal data we collect, why and for how long, in accordance with the General Data Protection Regulation (GDPR).
Data controller
Frédéric NEDELEC, 24, rue du Général de Gaulle, 68340 Riquewihr, France. Contact: [email protected].
Data collected and how we use it
| Data | Purpose | Legal basis |
|---|---|---|
| Booking: name, contact details, address, dates, number of guests, message | Manage the booking, draw up the agreement, prepare your arrival | Performance of the contract |
| Payment: amount, date, transaction reference | Collect the deposit and balance; the card number is processed by Stripe, never by us | Performance of the contract |
| Invoices and receipts | Keep the accounts, declare income and tourist tax | Legal obligation |
| Police registration form for foreign guests | Respond to requests from the police or gendarmerie | Legal obligation |
| Answer to “How did you find us?” | Find out which channels bring guests | Legitimate interest |
| E-mail after your stay | Ask for your review; you can opt out at any time | Legitimate interest |
Recipients
Your data is never sold or passed on. It is shared only with the providers needed for the service: Beds24 (booking management), Stripe (payment), the website host, and authorities making a lawful request. Some providers may process data outside the European Union, with the safeguards provided by the GDPR.
Retention periods
- booking data: 5 years after the end of the stay;
- accounting records: 10 years;
- police registration forms: 6 months;
- messages with no booking: 1 year.
Cookies and audience measurement
The site sets no cookies and uses no audience-measurement tools. YouTube videos and Google Maps only open if you click their link.
Your rights
You can request access to your data, its correction, deletion or portability, or object to its use, by e-mail to [email protected]. You can also lodge a complaint with the French data protection authority, the CNIL (Commission nationale de l'informatique et des libertés), at cnil.fr.